Thursday, February 28, 2013

Another Sears Update

Today the Sears repair team came to my house to try and fix my snow blower. They apparently were doing more of a diagnostic type of procedure and less of a repair type of procedure. Anyway, the tech told me that the snow blower is basically crap. Yes, I knew that already, but thanks for the confirmation. The ignition needs replacing, the ignition switch needs replacing, the carb needs replacing... and the list goes on. All together, we're talking about $400 of repairs. ON A BRAND NEW MACHINE!

Call me crazy, but that seems a little wrong to me. You should not have to repair a brand new machine and you should not have to spend $400 on repairs on a brand new machine. Luckily, it's covered by warranty because if it wasn't, my snow blower would be getting housed up a Sears executive's behind.

While the tech was here, he kept telling me that I should request a replacement. Yeah, because I haven't done that one yet. I called the number he gave me and I requested a replacement and like in the past they told me they can't do that. Well, kind of. This time they said they would if I paid a restocking fee. Are you out of your damn mind? A restocking fee implies that you're going to, you know, restock it. If it's restocked, it will be resold. *Light bulb* Maybe that's what originally happened to me.

Tuesday, February 19, 2013

Sears Update 2

It's about time I posted an update in regards to my Sears snow blower drama.

Unfortunately, not much has happened. Dear old Jay in the executive office still doesn't have a working phone. It must be a Craftsman. He is getting much more creative at the times that he is calling though - Sunday during church hours was my favorite. He keeps leaving cryptic little messages saying that he will, "call back tomorrow". I can only assume he lives on a planet much larger than Earth so that a single day-long rotation takes more than the 24 hours it takes on our planet as he never calls back "the next day".

Perhaps the galactic distance between the Sears Executive Office and planet Earth is part of the reason why I can't call him back directly? That could also explain why we are worlds apart on this issue of my snow blower. Hmm...

No, in reality I think "Jay" is just another lazy good for nothing Sears employee trained to sell products, but not back them up when they inevitably fail. He calls when he is certain that I won't answer the phone and if he miscalculates and I do pick up, he immediately hangs up.

Perhaps the time has come for a class-action lawsuit. A glance at their Facebook page shows that there are many other people out there just like myself that have bought a bad snow blower and have not been helped or had their machine fixed according to the terms of the warranty. I think it would be cheaper, easier and less damaging to their reputation to just repair the bad machines and change their design for future productions, but hey -- if they don't want to use common sense, that's their business.

EDITED AT 4:29pm

I just got off the phone with a woman named Tricia. She was able to arrange for a tech to come to my house to fix the snow blower a week after tomorrow. It will be covered under warranty. I am sad that it has taken so long, but at the same time I really appreciate Tricia's no non-sense approach. She didn't overdo it with the fake apologies and she was fast and courteous.

As a bonus, she gave me Jay's phone number and extension. You know - to the "broken" phone. I'll be calling that one later to see if he answers. Lets hope it's really broken since I still have the voicemail from this past Sunday where he claims that it is.  The odd number that appears on my phone's screen is his extension, so I can see that he's calling from the supposedly broken phone line. Awesome.

Final tally - Score 1 for Tricia; 0 for Jay.

Pay attention Sears -- more people like Tricia and less like Jay. Got it? 
 

Wednesday, February 13, 2013

Car Inspections Suppress the Poor

In this day and age we are constantly reading about different ways that new policies and procedures are impacting the poor and minorities. The world is a harsh place for the poor and it seems that rich bureaucrats want to keep making things harder.

What about the ways they have already punished those that are less fortunate?  Why has nobody looked at one of the biggest, most sweeping ways that the poor are being suppressed by many states? What am I talking about?

Annual Vehicle Inspections.

This process is required in many states and it is usually advertised as a way to keep unsafe vehicles and cars that pollute more than their fair share off the roads. Cleaner air, safer streets... what's not to love?

In reality, this annual nuisance is really only a way to punish the poor. Think about it. What types of cars are going to fail this inspection? Not the ones driven by CEO's and high powered attorneys. Certainly not the ones driven by lawmakers. Those people can afford new vehicles that are sure to pass. As vehicles age and aren't maintained properly, the likelihood of failing these inspections increases.

Who is the most likely to drive an older vehicle that has not been maintained properly? That's right - a poor person. Maybe they aren't dirt poor, but they might be lower middle class. A family that is living paycheck-to-paycheck and can't afford the added costs of a new vehicle or expensive maintenance procedures for a car that is at least running. These are the people that are going to be hit the hardest by these inspections.

Under the guise of making roads safer and keeping air cleaner, inspectors are able to fail a vehicle for a license plate light that won't illuminate, or a crack in an otherwise functioning muffler. These safety failures must be corrected before the car can be legally driven and emission failures must be corrected within a certain time span.

Most families that are living paycheck-to-paycheck can't afford to drop $500 to $1000 into a vehicle the same day they find out it fails a safety inspection. They probably can't afford to scrap up that amount of money within 30 days of failing an emissions inspection either. The choice becomes taking on credit card debt or getting to work. Guess which one usually wins?

So now we have a class of poor and lower-middle-class families driving old vehicles and carrying credit card debt on the car as well. They can't afford a new car, and they resign to continue driving the older one for as long as it will last, adding each year to their debt in order to correct problems that don't effect the performance of the vehicle. Meanwhile, they are passed on the highway by a state road crew that is billowing blue smoke from the muffler. A sure sign that they are leaking oil.

The poor don't need cars that are in pristine condition. They need cars that get them from point A to point B. They need to be able to get to work and back. They know their cars aren't the best on the road, they don't need to pay an inspector to tell them that.

Stop suppressing the poor by ending frivolous inspections that unfairly punish those who can afford it the least. Stop annual vehicle inspections and give the poor a fighting chance.


Sears Update

Since my last post...

Since my last post I have e-mailed Sears and visited their Facebook page to leave a nice (haha) comment. The comment generated a lot of chatter on the web with many other people jumping in to say that it isn't right and that their snowblowers are junk.

What Sears has done...

Sears reached out via Facebook to tell me to email them with my contact information. So I did. I have yet to get an email back, but yesterday I got a kind of shifty phone call from someone responding to one of my contacts. They said their name is Jay and they are with the executive office. They also said that their direct line wasn't working currently so they would call back.  (Sound suspicious? I thought so too... perhaps the phone is made by Sears? Ba-dum-ching.)

"Jay" says he will call back today... so I'm waiting. I guess I'll have to answer every call that comes in just in case it's him. I bet I'll have to wait until he's done cleaning the toilets because there's no shot that anyone higher up than a custodian called me. That's just not how that company rolls.

Where I'm at right now...

If they fail to call as they are supposed to, I am going to turn them into the Better Business Bureau. This isn't just about me anymore. Their Facebook website has been really helpful in exposing just how many people have bought faulty equipment from them. They need to issue a recall. It's that simple. Their products are faulty and for something so pricey, it needs to work as advertised. If a car company issued a vehicle and 5% of the outgoing cars turned up with the same problem - no matter how big or how small - there would be a recall. I believe the percentage of people experiencing a problem with the Sears product is much higher.

So with that I say -- SEARS - Open your eyes. Issue a recall. At this point, it's the only thing that can save you from the public. Keep doing business as you are and in 5 or 10 years, Sears will no longer exist.

Update as of 12:39pm:
I received a call on my phone from the same "number" that was Sears yesterday. It shows up as 11249 by the way. Weird, I know. Anyway, they called and I answered because I know it's Sears and they HUNG UP ON ME as soon as I picked up. My phone displays when the call gets dropped or lost so it's pretty clear that they HUNG UP.  Also, they didn't call back and I don't have a number to call them with. A little too convenient if you ask me.

 
     

Sunday, February 10, 2013

DO NOT SHOP AT SEARS


******!!!Warning!!!****** 

Before you make a large purchase from Sears, you NEED to read this warning. Sears sold me a defective snow blower and they will sell one to you too. Furthermore, their "customer service" team is a nightmare. I have spent the last two days on the phone trying to straighten out this nightmare of a situation.

At the end of October 2012 I purchased a brand new snow blower from Sears. I had it delivered and there was a problem with the delivery, so it had to be pushed back. I got my machine in November. The first plowable snowfall happened this past Friday. It was blizzard Nemo, and it dumped about 3 feet of snow on my house.

It shouldn't have been a problem, since I had my brand new $600 snow blower. It is a 24 inche, dual-stage snow blowing beast. I should have been able to get my wimpy 6 car (smart cars) driveway clear in no time. 

Lies. I put some freshly purchased gas into the snowblower, which was already set up with oil and ready to go and attempted to turn it on. Fail. Tried the electric start. Louder fail. Took out the spark plug... it looked fine. I had no idea what was wrong with my snow blower.

As I sat trapped in my house with two young children I called Sears. After an hour on hold, I finally got to talk to a real person. I told her my brand new machine was broken. She gleefully informed me that my return period had passed as did my exchange period and all that I could do was bring it in for repair. The repair would be covered under warranty. Just toss it in your car and bring it on in she said.  Um... did I mention that there was 3 feet of snow in my driveway because I couldn't clear it with my snow blower? How pray tell should I "bring it on in"? **Transfer to technical support**

The nice Indian woman on the other end of the line asked me to hold my phone up to the snow blower while I tried to start it. Awesome, she is some type of snow blower whisperer. Fail. Her attempt to whisper sweet nothings at my machine and coax it into working didn't work. She told me it was the carbeurator -- they go all the time she said.

Your carbeurator should not need repairing the first time you use a machine. That's a good indicator that something isn't right to begin with. Just throw it in the car and come on in. I explained to her that unlike rain, you can't just drive through snow. I'm stuck.

Numerous calls and chats later, I got the same answers. We wound up very slowly shoveling ourselves out. I called to speak with these snow blower repair gurus at my local Sears to confirm they can fix my machine. I called. I held. I was hung up on. I called again. I held and I finally got a hold of someone. The young man on the other end of the line seemed confused. No, we don't do repairs. None of the Sears do. Why would they tell you that?  Why indeed.    

It turns out that I can push/pull/drag/drive my snow blower in to my local Sears and they will ship it out for repair. Depending on what's wrong it may or may not be covered under warranty. Since it never worked, I would assume it would be covered, but who the heck knows what those delivery guys did with it before it got to me.

So now, as I watch my local weather man orgasm over the prospect of another snow storm, I have to find a way to get my snow blower - which is now full of gas BTW - into my car (hahahahahahahahahaha) and get it to a Sears to be shipped out for God only knows how long. After they get it back, I get to repeat the process to get it home, once I pay any fees for the repair of my BRAND NEW snow blower that didn't ever work to begin with.

No returns. No exchanges. Apparently we chanted, "black black no trade back" when I bought it. Who knew? Not me. But now you do.

So with that I say, avoid Sears. Ever since they did the nasty with K-Mart they have been going down hill. Their products are shifty at best and their customer service team apparently consists of the people who were fired from Bank of America for being bad at their jobs. That's right, Sears customer service is worse than Bank of America.

Just in case that wasn't strong enough - AVOID SEARS. DO NOT SHOP THERE. They are thieves. They are liars. They are cheats. They are unethical baby stealing puppy killers on their way to an anti-woman, anti-christian rally with their closest relatives that they go to the Westboro Baptist cult with. That's how horrible this company is.

 
 


Saturday, February 9, 2013

My Husband Is Useless

My husband is useless. There, I said it. Honestly, I have no idea what purpose he serves other than being a pain in the butt.

Sure he goes to work, but he can't support the family. I am working form home and putting in 40+ hours a week at a ridiculously low wage to help make ends meet. I could get a job outside of the home, but childcare rates in our area are insane. My field doesn't pay enough to cover the costs of daycare and I really don't trust those home daycares enough to use one. I found one that I kind of liked, but she close 3 weeks a year and at the time my job was only offering 2 weeks of vacation, not consecutively. The obvious option would be for me to take part of the time off and my husband to take the rest, but he said that was out of the question. He wanted us to have the same time off -- probably for fear that he may have to care for the children while I was at work.

He also has a tendency to buy things he doesn't really need, especially expensive electronic things and he also has a tendency to break things. Especially cars. His stellar driving skills have also made it nearly impossible for us to get insurance and the few companies that will take us charge an arm and a leg. I don't blame them, I would too if I were insuring the worlds worst driver. He speeds up at cars that are stopped in front of him, slams on his brakes, swerves to miss them and then flips them off. All because he can't be bothered to pay attention. He's looking, but he's not seeing what's going on around him. It's frightening.

So, I'm home all day with the kids. I wake up and do work on the computer before they get up, then I take care of the house and run the errands with them, then work while they nap, then cook dinner and pick up their messes before my husband gets home, then once he's here I'm on the computer working again. If things are really busy, sometimes I have to do work while the kids play in the room I'm in. My husband complains how much I'm on the computer. I usually wind up working until I go to bed at night.

When my husband comes home from work, he has this annoying habit of grabbing my boobs and squeezing them. I hate that. I'm not opposed to a little manhandling at the right moments, but while I'm cooking dinner it makes me want to stab him. It's even worse when the kids (girls) are watching. I don't want them to think that's an appropriate greeting.

We eat, then the kids go to bed and I work some more. When we were dating and engaged and living together, my husband would always put dinner away and do the dishes. He said that I cooked it, so he'd clean up. That stopped the day we said "I Do" and that was prior to kids when I was working outside of the home too.

Nothing is ever his fault either. Today, our snowblower wouldn't start. I had told him before the storm to make sure it ran and to put the cover on it because it blew off. He didn't for whatever reason -- he was too busy, it was too cold, etc. and of course today it won't start. There is 3 feet of snow on the ground and we are stuck in the house.

He will find a way to clear the driveway in time to take my car to work. His failed inspection 3 weeks ago and he has been taking mine ever since. He has zero mechanical knowledge and he won't pay anyone to fix his car, so whenever it fails inspection he takes it to 4 or 5 stations and pays each of them $30 to have it inspected. They all find different things wrong with it, but since it's an electronic system, all those things get put on the "to-fix" list and thus, the cost goes up. He doesn't get that. Concepts like that are difficult for him to understand. So then he whines that he spent $150-$180 on inspections and he doesn't want to put more money into the car. Then he uses my car for a month or so and starts talking about buying a truck. He drives 600 miles per week. A truck is not an option - we could never afford the gas. So then he reluctantly fixes it and pays several thousand dollars because each inspection station added to the list of things that are wrong and we repeat the process again in a year.

Meanwhile, the kids and I are stuck at home because we have no car. He takes my car to work at 8:30am and comes home at 7pm. It is a lonely, depressing, miserable existence. I hate it. When I get my car back, there's always something wrong with it because did I mention that he's the worst driver ever? He is. I'm not even joking.

I'm so tired of my life right now. I don't know what to do. I hate the idea of being divorced so young, but I don't know what else to do. I also know that if I leave him I won't be able to find a job that pays enough for daycare for my 2 young kids unless I move 2 hours away and live with my parents again. I don't know which idea is less appealing - the thought of living with my parents again or the idea of staying with my useless husband.





Monday, February 4, 2013

Is Chivalry Dead

With the military's decision (or pending decision) to allow women onto the front lines, a lot of people have been talking about chivalry and how men and women should interact with one another. It's been interesting to hear the difference of opinions between the two sexes and the different reasonings between these opinions. Here's what I've learned:

  • Men WANT to be chivalrous. In general, they WANT to hold doors open, pull out chairs, and treat the women that are important to them like ladies.
  • Men view ladies differently than women that let it all hang out. They only feel protective chivalrous towards the ones that are ladies.
  • Men are confused about whether or not women like their chivalry and many men have received negative feedback after opening a door or offering a seat.
  • Men do not connect chivalry and women being weak.
  • Women in general WANT men to be chivalrous.
  • Women feel guilty for wanting men to be chivalrous, like they are letting down their mothers and grandmothers.
  • Women fear men and believe they all have bad intentions. They fear that by accepting chivalry the man will feel that they "owe" them.
As a woman, I can say that I love it when my husband opens a car door for me, even though it doesn't happen all that often. I love it when strangers open the door for me, offer to help me get the stroller into my trunk, or do some other random act of kindness. More often than not, it's a man doing one of these small acts and when it is a younger man, you can almost read his internal battle on his face. Men never know if they are going to get a thank-you or a slap.

I'm not unrealistic. I know there are men out there that have horrible intentions and are just bad people in general, but the majority of men aren't like that. Most men are nice to women not because we're weak or because we are frail, but because they respect women. They respect women enough to show kindness, even if they don't know you. They respect you enough to let you go first, have the best seats, watch their language around you and acknowledge your presence.


So ladies, if you really want to practice feminism, the next time a man opens a door for you, go through it. Say thank you and smile to yourself knowing that he has just shown you respect with the small courtesy.