Sears Update

Since my last post...

Since my last post I have e-mailed Sears and visited their Facebook page to leave a nice (haha) comment. The comment generated a lot of chatter on the web with many other people jumping in to say that it isn't right and that their snowblowers are junk.

What Sears has done...

Sears reached out via Facebook to tell me to email them with my contact information. So I did. I have yet to get an email back, but yesterday I got a kind of shifty phone call from someone responding to one of my contacts. They said their name is Jay and they are with the executive office. They also said that their direct line wasn't working currently so they would call back.  (Sound suspicious? I thought so too... perhaps the phone is made by Sears? Ba-dum-ching.)

"Jay" says he will call back today... so I'm waiting. I guess I'll have to answer every call that comes in just in case it's him. I bet I'll have to wait until he's done cleaning the toilets because there's no shot that anyone higher up than a custodian called me. That's just not how that company rolls.

Where I'm at right now...

If they fail to call as they are supposed to, I am going to turn them into the Better Business Bureau. This isn't just about me anymore. Their Facebook website has been really helpful in exposing just how many people have bought faulty equipment from them. They need to issue a recall. It's that simple. Their products are faulty and for something so pricey, it needs to work as advertised. If a car company issued a vehicle and 5% of the outgoing cars turned up with the same problem - no matter how big or how small - there would be a recall. I believe the percentage of people experiencing a problem with the Sears product is much higher.

So with that I say -- SEARS - Open your eyes. Issue a recall. At this point, it's the only thing that can save you from the public. Keep doing business as you are and in 5 or 10 years, Sears will no longer exist.

Update as of 12:39pm:
I received a call on my phone from the same "number" that was Sears yesterday. It shows up as 11249 by the way. Weird, I know. Anyway, they called and I answered because I know it's Sears and they HUNG UP ON ME as soon as I picked up. My phone displays when the call gets dropped or lost so it's pretty clear that they HUNG UP.  Also, they didn't call back and I don't have a number to call them with. A little too convenient if you ask me.