Finally, after months of phone calls, hang-ups and online rants via the Sears Facebook page, those SOB's have finally fixed my snow blower. Am I happy? Hardly.
For starters it took so much effort to get them to just send someone out to fix it. Realistically it should have taken 1 phone call. However, it took much more than just 1 phone call, it took dozens of phone calls. Dozens of, "I'm sorry, but..." and, "I understand your frustration, but...".
No Sears, you failed. You didn't understand my frustration and you still don't.
I spent a lot of money on that snow blower and honestly, it shouldn't have been so hard to get a tech out to fix it. Not to mention that the first time he came out it was basically to just scratch his head and tell me it's broken and that they should have replaced it. I got that, thanks, but Sears is run by a bunch of a-holes that won't replace anything. So then he ordered parts because apparently aside from duct tape, they don't carry much on those repair vans.
The parts were delivered to my door via UPS. The only thing I liked about that was that if the tech couldn't come back out I could have installed them myself.
Then the tech came during a snow storm that dropped 17 inches of snow. I must say that the other 99% of Sears employees probably would have just cancelled, so Mike, thank you.
After all the parts were installed the snow blower sounded horrible, but at least it ran. That's a start I guess. Unfortunately, I can almost see it dying in my shed over the summer. It really sounded bad, like it wanted to die. It really did and several times it almost DID stop working while we were battling the never-ending 2-day snow storm.
My plan is to buy a new snow blower from another company this fall and sell the Sears one on Craigslist. It's too nerve wracking to think that it could just die at any moment when I need it the most. I've had some bad times with that snow blower and I'm ready to break up with it.
No more Craftsman piece of junk snow blower. No more Sears. No more horrible customer service that makes everyone that works at Bank of America look like a ray of sunshine on a warm spring day shining down on an adorable newborn puppy.
Seriously, that's how bad Sears is. I hate the company. Their products suck and I can't wait until they go out of business, which they will for the reasons listed previously.
Bye bye Sears. Crawl back into the cesspool you came out of.
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