I'm frustrated beyond all belief.
Our closing date was supposed to be 2 days ago, but the fabulous folks at MiLend have apparently dropped off the face of the planet. Emails go unanswered and promises to get in touch ASAP are broken left and right.
I'm not sure what to think.
If you're in the market to refinance, please do yourself a favor and avoid MiLend. If we hadn't already invested so much time into this, I'd be running as fast as possible at this point. Unprofessional doesn't even begin to describe it. It literally takes 2 seconds to click "reply" to an email and type: Hi, I've received your email, but don't have anything new to report at this time. I'll be in touch when I know more."
Or... "Hi, I said I'd get back to you today with more information, but I haven't heard anything from underwriting. I'll check back in with you tomorrow if I don't hear from them by 4pm."
Or even... "Hi, I'm not dead and I'm still employed at MiLend, but I don't have any news for you."
If both hands were broken or burned in a serious accident, he could even just hold a pen in his mouth and type out, "got it" then hit send so I know he's at least receiving the damn emails or checking his voicemails.
So. Unbelievably. Frustrated.
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