Sears Update 2

It's about time I posted an update in regards to my Sears snow blower drama.

Unfortunately, not much has happened. Dear old Jay in the executive office still doesn't have a working phone. It must be a Craftsman. He is getting much more creative at the times that he is calling though - Sunday during church hours was my favorite. He keeps leaving cryptic little messages saying that he will, "call back tomorrow". I can only assume he lives on a planet much larger than Earth so that a single day-long rotation takes more than the 24 hours it takes on our planet as he never calls back "the next day".

Perhaps the galactic distance between the Sears Executive Office and planet Earth is part of the reason why I can't call him back directly? That could also explain why we are worlds apart on this issue of my snow blower. Hmm...

No, in reality I think "Jay" is just another lazy good for nothing Sears employee trained to sell products, but not back them up when they inevitably fail. He calls when he is certain that I won't answer the phone and if he miscalculates and I do pick up, he immediately hangs up.

Perhaps the time has come for a class-action lawsuit. A glance at their Facebook page shows that there are many other people out there just like myself that have bought a bad snow blower and have not been helped or had their machine fixed according to the terms of the warranty. I think it would be cheaper, easier and less damaging to their reputation to just repair the bad machines and change their design for future productions, but hey -- if they don't want to use common sense, that's their business.

EDITED AT 4:29pm

I just got off the phone with a woman named Tricia. She was able to arrange for a tech to come to my house to fix the snow blower a week after tomorrow. It will be covered under warranty. I am sad that it has taken so long, but at the same time I really appreciate Tricia's no non-sense approach. She didn't overdo it with the fake apologies and she was fast and courteous.

As a bonus, she gave me Jay's phone number and extension. You know - to the "broken" phone. I'll be calling that one later to see if he answers. Lets hope it's really broken since I still have the voicemail from this past Sunday where he claims that it is.  The odd number that appears on my phone's screen is his extension, so I can see that he's calling from the supposedly broken phone line. Awesome.

Final tally - Score 1 for Tricia; 0 for Jay.

Pay attention Sears -- more people like Tricia and less like Jay. Got it?