Finally, after months of phone calls, hang-ups and online rants via the Sears Facebook page, those SOB's have finally fixed my snow blower. Am I happy? Hardly.
For starters it took so much effort to get them to just send someone out to fix it. Realistically it should have taken 1 phone call. However, it took much more than just 1 phone call, it took dozens of phone calls. Dozens of, "I'm sorry, but..." and, "I understand your frustration, but...".
No Sears, you failed. You didn't understand my frustration and you still don't.
I spent a lot of money on that snow blower and honestly, it shouldn't have been so hard to get a tech out to fix it. Not to mention that the first time he came out it was basically to just scratch his head and tell me it's broken and that they should have replaced it. I got that, thanks, but Sears is run by a bunch of a-holes that won't replace anything. So then he ordered parts because apparently aside from duct tape, they don't carry much on those repair vans.
The parts were delivered to my door via UPS. The only thing I liked about that was that if the tech couldn't come back out I could have installed them myself.
Then the tech came during a snow storm that dropped 17 inches of snow. I must say that the other 99% of Sears employees probably would have just cancelled, so Mike, thank you.
After all the parts were installed the snow blower sounded horrible, but at least it ran. That's a start I guess. Unfortunately, I can almost see it dying in my shed over the summer. It really sounded bad, like it wanted to die. It really did and several times it almost DID stop working while we were battling the never-ending 2-day snow storm.
My plan is to buy a new snow blower from another company this fall and sell the Sears one on Craigslist. It's too nerve wracking to think that it could just die at any moment when I need it the most. I've had some bad times with that snow blower and I'm ready to break up with it.
No more Craftsman piece of junk snow blower. No more Sears. No more horrible customer service that makes everyone that works at Bank of America look like a ray of sunshine on a warm spring day shining down on an adorable newborn puppy.
Seriously, that's how bad Sears is. I hate the company. Their products suck and I can't wait until they go out of business, which they will for the reasons listed previously.
Bye bye Sears. Crawl back into the cesspool you came out of.
Showing posts with label craftsman snow blower. Show all posts
Showing posts with label craftsman snow blower. Show all posts
Tuesday, March 12, 2013
Tuesday, February 19, 2013
Sears Update 2
It's about time I posted an update in regards to my Sears snow blower drama.
Unfortunately, not much has happened. Dear old Jay in the executive office still doesn't have a working phone. It must be a Craftsman. He is getting much more creative at the times that he is calling though - Sunday during church hours was my favorite. He keeps leaving cryptic little messages saying that he will, "call back tomorrow". I can only assume he lives on a planet much larger than Earth so that a single day-long rotation takes more than the 24 hours it takes on our planet as he never calls back "the next day".
Perhaps the galactic distance between the Sears Executive Office and planet Earth is part of the reason why I can't call him back directly? That could also explain why we are worlds apart on this issue of my snow blower. Hmm...
No, in reality I think "Jay" is just another lazy good for nothing Sears employee trained to sell products, but not back them up when they inevitably fail. He calls when he is certain that I won't answer the phone and if he miscalculates and I do pick up, he immediately hangs up.
Perhaps the time has come for a class-action lawsuit. A glance at their Facebook page shows that there are many other people out there just like myself that have bought a bad snow blower and have not been helped or had their machine fixed according to the terms of the warranty. I think it would be cheaper, easier and less damaging to their reputation to just repair the bad machines and change their design for future productions, but hey -- if they don't want to use common sense, that's their business.
EDITED AT 4:29pm
I just got off the phone with a woman named Tricia. She was able to arrange for a tech to come to my house to fix the snow blower a week after tomorrow. It will be covered under warranty. I am sad that it has taken so long, but at the same time I really appreciate Tricia's no non-sense approach. She didn't overdo it with the fake apologies and she was fast and courteous.
As a bonus, she gave me Jay's phone number and extension. You know - to the "broken" phone. I'll be calling that one later to see if he answers. Lets hope it's really broken since I still have the voicemail from this past Sunday where he claims that it is. The odd number that appears on my phone's screen is his extension, so I can see that he's calling from the supposedly broken phone line. Awesome.
Final tally - Score 1 for Tricia; 0 for Jay.
Pay attention Sears -- more people like Tricia and less like Jay. Got it?
Unfortunately, not much has happened. Dear old Jay in the executive office still doesn't have a working phone. It must be a Craftsman. He is getting much more creative at the times that he is calling though - Sunday during church hours was my favorite. He keeps leaving cryptic little messages saying that he will, "call back tomorrow". I can only assume he lives on a planet much larger than Earth so that a single day-long rotation takes more than the 24 hours it takes on our planet as he never calls back "the next day".
Perhaps the galactic distance between the Sears Executive Office and planet Earth is part of the reason why I can't call him back directly? That could also explain why we are worlds apart on this issue of my snow blower. Hmm...
No, in reality I think "Jay" is just another lazy good for nothing Sears employee trained to sell products, but not back them up when they inevitably fail. He calls when he is certain that I won't answer the phone and if he miscalculates and I do pick up, he immediately hangs up.
Perhaps the time has come for a class-action lawsuit. A glance at their Facebook page shows that there are many other people out there just like myself that have bought a bad snow blower and have not been helped or had their machine fixed according to the terms of the warranty. I think it would be cheaper, easier and less damaging to their reputation to just repair the bad machines and change their design for future productions, but hey -- if they don't want to use common sense, that's their business.
EDITED AT 4:29pm
I just got off the phone with a woman named Tricia. She was able to arrange for a tech to come to my house to fix the snow blower a week after tomorrow. It will be covered under warranty. I am sad that it has taken so long, but at the same time I really appreciate Tricia's no non-sense approach. She didn't overdo it with the fake apologies and she was fast and courteous.
As a bonus, she gave me Jay's phone number and extension. You know - to the "broken" phone. I'll be calling that one later to see if he answers. Lets hope it's really broken since I still have the voicemail from this past Sunday where he claims that it is. The odd number that appears on my phone's screen is his extension, so I can see that he's calling from the supposedly broken phone line. Awesome.
Final tally - Score 1 for Tricia; 0 for Jay.
Pay attention Sears -- more people like Tricia and less like Jay. Got it?
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