Final Sears Update (Hopefully)

Finally, after months of phone calls, hang-ups and online rants via the Sears Facebook page, those SOB's have finally fixed my snow blower. Am I happy? Hardly.

For starters it took so much effort to get them to just send someone out to fix it. Realistically it should have taken 1 phone call. However, it took much more than just 1 phone call, it took dozens of phone calls. Dozens of, "I'm sorry, but..." and, "I understand your frustration, but...".

No Sears, you failed. You didn't understand my frustration and you still don't.

I spent a lot of money on that snow blower and honestly, it shouldn't have been so hard to get a tech out to fix it. Not to mention that the first time he came out it was basically to just scratch his head and tell me it's broken and that they should have replaced it. I got that, thanks, but Sears is run by a bunch of a-holes that won't replace anything. So then he ordered parts because apparently aside from duct tape, they don't carry much on those repair vans.

The parts were delivered to my door via UPS. The only thing I liked about that was that if the tech couldn't come back out I could have installed them myself.

Then the tech came during a snow storm that dropped 17 inches of snow. I must say that the other 99% of Sears employees probably would have just cancelled, so Mike, thank you.

After all the parts were installed the snow blower sounded horrible, but at least it ran. That's a start I guess. Unfortunately, I can almost see it dying in my shed over the summer. It really sounded bad, like it wanted to die. It really did and several times it almost DID stop working while we were battling the never-ending 2-day snow storm.

My plan is to buy a new snow blower from another company this fall and sell the Sears one on Craigslist. It's too nerve wracking to think that it could just die at any moment when I need it the most. I've had some bad times with that snow blower and I'm ready to break up with it.

No more Craftsman piece of junk snow blower. No more Sears. No more horrible customer service that makes everyone that works at Bank of America look like a ray of sunshine on a warm spring day shining down on an adorable newborn puppy.

Seriously, that's how bad Sears is. I hate the company. Their products suck and I can't wait until they go out of business, which they will for the reasons listed previously.

Bye bye Sears. Crawl back into the cesspool you came out of.

Sears Update

Since my last post...

Since my last post I have e-mailed Sears and visited their Facebook page to leave a nice (haha) comment. The comment generated a lot of chatter on the web with many other people jumping in to say that it isn't right and that their snowblowers are junk.

What Sears has done...

Sears reached out via Facebook to tell me to email them with my contact information. So I did. I have yet to get an email back, but yesterday I got a kind of shifty phone call from someone responding to one of my contacts. They said their name is Jay and they are with the executive office. They also said that their direct line wasn't working currently so they would call back.  (Sound suspicious? I thought so too... perhaps the phone is made by Sears? Ba-dum-ching.)

"Jay" says he will call back today... so I'm waiting. I guess I'll have to answer every call that comes in just in case it's him. I bet I'll have to wait until he's done cleaning the toilets because there's no shot that anyone higher up than a custodian called me. That's just not how that company rolls.

Where I'm at right now...

If they fail to call as they are supposed to, I am going to turn them into the Better Business Bureau. This isn't just about me anymore. Their Facebook website has been really helpful in exposing just how many people have bought faulty equipment from them. They need to issue a recall. It's that simple. Their products are faulty and for something so pricey, it needs to work as advertised. If a car company issued a vehicle and 5% of the outgoing cars turned up with the same problem - no matter how big or how small - there would be a recall. I believe the percentage of people experiencing a problem with the Sears product is much higher.

So with that I say -- SEARS - Open your eyes. Issue a recall. At this point, it's the only thing that can save you from the public. Keep doing business as you are and in 5 or 10 years, Sears will no longer exist.

Update as of 12:39pm:
I received a call on my phone from the same "number" that was Sears yesterday. It shows up as 11249 by the way. Weird, I know. Anyway, they called and I answered because I know it's Sears and they HUNG UP ON ME as soon as I picked up. My phone displays when the call gets dropped or lost so it's pretty clear that they HUNG UP.  Also, they didn't call back and I don't have a number to call them with. A little too convenient if you ask me.